After successful payment, you will receive an email from Cantê confirming your purchase. Your order will then begin to be processed and will be dispatched within the next two working days. (In the days following the launch we appreciate your understanding for any delays that may arise due to the volume of orders).
As soon as your order leaves our warehouse, you will receive an email informing you of the shipment. At that moment the stipulated delivery time begins to count, depending on the destination (see table below).
When the order arrives at the carrier's warehouses you will receive an email with your Tracking Number, the estimated delivery day and a link where you can make any changes that may be necessary.
If you have any doubts or questions, please contact the Customer Support of the respective carrier through the following contacts:
Portugal and Spain (NACEX): 800 200 077 (Monday to Friday from 08h30 to 19h).
International (DHL): 707 505 606 (Monday to Friday from 08h30 to 19h)
For shipments to Portugal and Spain (except Islands), you can check the status of your order at NACEX.
For International shipments you can check the status of your order in Tracking | DHL | Portugal
If you do not receive this information in your email or by SMS in the useful time mentioned in the estimated delivery time table, please contact our Customer Service team: firstname.lastname@example.org
ATTENTION: For shipments outside the European Union, Cantê is not responsible for delays and customs charges. These are borne by the customer. If you decide not to pay these fees and reject the order, you will incur a fine of € 90 associated with the costs of returning the goods to the origin, which will be deducted from the return value.
SHIPPING COSTS / ESTIMATED DELIVERY TIME / SHIPPING COUNTRIES: