Terms and conditions

Welcome to the Cantê Lisboa, Lda (“CANTÊ”) website located at www.cantelisboa.com (“the Website”). Cantê provides this Site as a service to our customers.
Please read the following Terms and Conditions (“Terms”) as they govern your use of our Site.
When using our services, you are automatically bound by these Terms, if you do not agree, please do not access or use the website, or make purchases at the Cantê online store.
These Terms and Conditions will apply to all uses and orders placed on this site.

  • Our Products


    Cantê products are made 100% in Portugal, always with high quality materials. 
    The choice of knitwear, fabrics and accessories is always made with two important premises: sustainability and quality, ensuring durability and comfort in each piece. 
    We are always looking for more environmentally friendly solutions and therefore all linings are recycled and about 80% of the collection is made with 100% recycled mesh. 
    In addition, and always thinking of our customers, most of the articles contain properties that protect against UV rays.


  • Product Features


    We work to make the images of the products as real as possible, but we cannot guarantee that the images you see displayed on your screen are a totally accurate representation of the real merchandise due to the technical difference of the monitors or screens you may use, among other reasons. 
    Therefore, when placing your order, you should carefully check and analyze the features and descriptions of the products concerned.



  • How to Order


    Open the page of the article you want to buy (you can access our Woman, Man and Child articles or use the search tool that appears on the top of the page). 
    Select your size (we advise you to consult the SIZE GUIDE). 
    Click on "Add". This will add the model to your cart. 
    You can continue browsing for more designs. Once you have added all the items you want to buy, check your shopping cart (top right corner of your screen). Don't wait too long, as items in high demand may sell out even though you have them in your cart. 
    Next, just fill in the required fields and proceed with payment. You don't need to be registered to shop at Cantê, but if you register you can save your data and simplify the process for your next purchases. You can choose to have your order delivered to the Cantê store (Chiado), to the Cantê atelier (Restelo), to a Nacex point (valid in Continental Portugal and Peninsular Spain) or to an address convenient for you, via our courier service. For more information about values and delivery times, we suggest that you consult the SENDING section. After successful payment, through the available payment methods, you will receive an e-mail (confirm SPAM) confirming your order. If you choose to pay with an ATM Reference, you will receive an e-mail with the respective reference, to make the payment until 23h59m on the day you made your purchase.

    Once the payment is successfully completed, you will receive another e-mail with confirmation of your order. If you choose the MBWAY option (valid only for accounts in Portugal), you must enter your phone number associated with MBWAY and then authorize the payment in the application. 
    When your order leaves our warehouse we will send you another e-mail with the shipment confirmation. 
    Afterwards, our carrier will send another e-mail with the tracking number of your order (confirm SPAM). In the SENDING section you will have access to the link to our carrier's website, where you can enter your tracking number and check the status of your order. 
    If you have any questions please contact our Customer Support team by e-mail: shoponline@cantelisboa.com

  • Gift Card


    Gift Card 
    At the moment it is not possible to use the Cantê Gift Card in our online store. If you have a valid card, please make your purchase in one of our stores (see STORES section) or contact Customer Service: shoponline@cantelisboa.com 
    We hope to have the Cantê Card available again in our online store soon.


  • Shipping Orders


    When you buy from our online store, you can choose to have your order delivered in one of the following ways: 
    Cantê store in Chiado: Delivered within 3 working days after order confirmation. No shipping costs associated. Only available in Portugal. Consult the store's current timetable. 
    Cantê do Restelo Store: Delivered within 3 working days after order confirmation. No shipping costs associated. Only available in Portugal. Consult store hours. 
    Send to the address chosen: Cantê entrusts the delivery of your orders to the carrier Nacex. For the islands of Madeira, Azores, Canary Islands and Balearic Islands we use the CTT service. Shipments to other international destinations are made by DHL. The shipping costs will be added to the value of your order, depending on the destination (see table below). 
    Pick up point Nacex: In Portugal and Spain you can choose the option to pick up your order in a Nacex point. The shipping costs will be added to the value of your order, depending on the destination (see table below). 
    The Nacex pickup points are local stores distributed throughout the country, with extended opening hours, so that you can pick up your order when it is most convenient for you. The estimated delivery time is the same as the one presented in the table below. As soon as your order arrives at your chosen Nacex point, you will be informed by email or SMS.

  • Order Delivery

    After successful payment, you will receive an email from Cantê confirming your purchase. Your order will then begin to be processed and will be dispatched within the next two working days. (In the days following the launch we appreciate your understanding for any delays that may arise due to the volume of orders).
    As soon as your order leaves our warehouse, you will receive an email informing you of the shipment. At that moment the stipulated delivery time begins to count, depending on the destination (see table below).

    When the order arrives at the carrier's warehouses you will receive an email with your Tracking Number, the estimated delivery day and a link where you can make any changes that may be necessary.

    If you have any doubts or questions, please contact the Customer Support of the respective carrier through the following contacts:

    Portugal and Spain (NACEX): 800 200 077 (Monday to Friday from 08h30 to 19h).
    International (DHL): 707 505 606 (Monday to Friday from 08h30 to 19h)
    For shipments to Portugal and Spain (except Islands), you can check the status of your order at NACEX.

    For International shipments you can check the status of your order in Tracking | DHL | Portugal

    If you do not receive this information in your email or by SMS in the useful time mentioned in the estimated delivery time table, please contact our Customer Service team: shoponline@cantelisboa.com

    ATTENTION: For shipments outside the European Union, Cantê is not responsible for delays and customs charges. These are borne by the customer. If you decide not to pay these fees and reject the order, you will incur a fine of € 90 associated with the costs of returning the goods to the origin, which will be deducted from the return value.

    SHIPPING COSTS / ESTIMATED DELIVERY TIME / SHIPPING COUNTRIES: