CANTÊ SS24 & BASICS 2024 - ONLINE AND IN ALL PHYSICAL STORES // MY FIRST CANTÊ - ONLINE, CHIADO, RESTELO & NORTESHOPPING

FAQ's - Frequently Asked Questions

Here you will find everything you need to know.

Orders

The model I wanted is sold out. Will you have it again?
If the model you want is temporarily out of stock, that information will appear when you select the size. You can choose to receive an email when it becomes available again. If the item is out of stock, unfortunately there will be no restocking.
The model I wanted is sold out online but is still available in the physical store. Is it possible to send me the item from the physical store by courier/post?
The stores' stocks are different. Only items assigned to the online store can be shipped by carrier. We advise you to go to the store to purchase your item.
When does model x come out?
The release dates are always announced on our social networks. Stay tuned.
Do you still have item x?
On each model's page you can choose "SEE STORE AVAILABILITY" to check the item's stock, both in the online store and the physical store. In the case of physical stores, this information is for guidance only. For more information, please consult the respective physical store or contact: +351 210 142 912 or +351 213 026 618.
Can I buy tops and bottoms in different sizes?
For some bikinis of the Swimwear Cantê 2024 collection, it will be possible to buy tops and bottoms with different sizes. However, these bikinis will always be sold as a set - it is compulsory to buy both parts of the same model, and they cannot be exchanged/returned separately.
If you need to exchange/return a set, it is compulsory to deliver both parts, even if you only want to exchange the size of one of them.
This feature is only available for some models in the Swimwear Cantê 2024 collection, it does not apply to all 2024 models or to the previous collections.
However, with the "Basics" collection, you can buy independent tops and bottoms in different sizes and shapes.
Can I buy tops and bottoms from different models?
For the bikinis in the "Swimwear Cantê" collection, it is compulsory to buy both the top and the bottom of the same model.
In the "Swimwear Basics" collection you can buy tops and bottoms independently, or in different sizes and models.
Can I order items that are already sold out and make reservations?
We do not accept reservations or take orders for items that are already sold out.
My order has not yet arrived. How can I find out where it is?
When your order leaves our warehouse, Cantê sends an e-mail to the e-mail with which you registered the purchase. Afterwards, you will receive a new e-mail or SMS from our carrier with the tracking number to track the status of your order (check that the e-mail is not in the SPAM box).
For more information see the SENDING section or send an e-mail to Customer Support: shoponline@cantelisboa.com.
Where can I buy Cante?
In Portugal you can buy Cantê articles in our physical stores (see LOJAS: Chiado, Restelo, Amoreiras or Norteshopping) or in our online store. We also have partnerships with some stores in Portugal and abroad. All our partnerships are mentioned in our social networks.
I chose to pay with an ATM reference. I forgot to make the payment until 23:59 on the day I placed the order. And now?
Your order is cancelled and your items are back in stock. You must place a new order.
Can I change my delivery address after purchase?
You can change your address by contacting our carrier and requesting a change of address. This request should be made as soon as possible (within the carrier's delivery times).
For more information, see www.nacex.pt.
Can I change my billing details after purchase?
You can change your billing information by contacting our Customer Support: shoponline@cantelisboa.com.
Can there be delays in the delivery of my order?
The Cantê team, as well as the carrier, work daily to meet delivery deadlines (see the SENDING section), however, in launch phases, there may be some delays due to the volume of orders. We thank you for your understanding. For more information, please contact our Customer Support at shoponline@cantelisboa.com.
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